We strive to provide you with the best experience when interacting with KAT PRO. If for any reason you are not satisfied with our services or products, please review our return and refund policy.
Refunds
We offer refunds under certain conditions if you are not satisfied with the outcome of our services. To submit a refund request, please contact our support team within 14 days of project completion or receipt of service. We will review your request and do our best to resolve the situation in your favor.
Digital Product Returns
Since most of our products are digital, they are not subject to physical returns. However, we understand the importance of customer satisfaction, and in cases of errors or technical issues, we are happy to offer a replacement or discuss the possibility of a partial refund.
Refund Request Process
- Send a refund or replacement request to our email address, stating the reason for your request.
- Our team will review your request within 5 business days and contact you for further details or approval.
- If the refund is approved, you will receive it within 7–10 business days.
Contact Information
If you have any questions about our return and refund policy or would like to submit a refund request, please contact us using the following contact information:
Email: support@kat-pro.net